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Organisational controls
ISO 27001A.5.28

ISO 27001 Annex A 5.28 Procedures for collecting and preserving evidence

What it says

The organization shall establish and implement procedures for the identification, collection, acquisition and preservation of evidence related to information security events.

Quoted as published. Everything else on this page is written by Control Stack.

What it means

In plain English

Set up clear steps to gather and maintain evidence of security incidents securely.

This control is about making sure your organisation has clear steps to collect and keep evidence when a security incident happens, like a data breach. If you don't do this, you might lose important information that could help solve the problem or even use in court if needed.

Why it matters

Without documented evidence handling (chain of custody), incident artefacts may be altered, lost, or rejected in legal or disciplinary action.

How to implement

  1. The IT manager should create detailed procedures for handling evidence from security incidents.

    This means having a clear plan on how to gather and protect data such as logs and emails, ensuring they can't be tampered with. Use tools certified in line with Australian standards to collect this data reliably.

  2. HR should be involved in training selected staff on the proper procedures for collecting and preserving evidence.

    This involves organising sessions where they learn about identifying important data and legal considerations involved in maintaining its integrity. Include insights from OAIC and the Privacy Act 1988 in the training materials.

  3. The legal team should review the evidence handling procedures to ensure compliance with relevant laws.

    This entails checking that the methods used to gather and store evidence are admissible in court. They should reference ISO standards and Australian legal requirements during the review process.

  4. Senior management should ensure that the roles and responsibilities for evidence collection are clearly defined.

    This involves assigning specific people to manage the data during an incident. Confirm these are documented, like in your documentation for CPS 234 compliance.

  5. Procurement should ensure that the tools and systems used for collecting evidence meet the necessary standards.

    This means selecting software and hardware capable of securely handling data. Consult the ASD Essential Eight to guide choices in secure technological solutions.

Keep it running

Maintain evidence procedures: identify sources, collect and label artefacts, record chain of custody, use write-blocking, and store securely with integrity checks.

Evidence and audit

  1. Check 1 of 4What an auditor asks for

    Ask for

    The organisation's procedures for evidence collection and preservation.

    Look at

    How detailed the procedures are and if they mention following legal and ISO standards.

    Good evidence

    Comprehensive instructions that cover all aspects from collection to storage, referencing ISO 27002 and relevant Australian laws.

  2. Check 2 of 4What an auditor asks for

    Ask for

    A demonstration of the tools used for data collection during incidents.

    Look at

    The tools' capabilities for ensuring data integrity. Good is when the tools are recognised by authorities and are known for maintaining high confidentiality, integrity, and availability standards.

  3. Check 3 of 4What an auditor asks for

    Look at

    Records indicating all relevant staff have undergone proper training sessions.

    Good evidence

    Up-to-date attendance records and training content aligned with best practices and legal requirements.

  4. Check 4 of 4What an auditor asks for

    Ask for

    Documentation showing the roles and responsibilities assigned for incident response. Examine the clarity and specificity of those roles regarding evidence handling. Good is when documentation shows clear understanding and allocation of duties among staff.

Mappings

Closest match in ASD Essential Eight: E8-AC-ML2.8, Cyber security events are analysed in a timely manner, which partially overlaps with this control.

Essential Eight

ASD Essential Eight: 6 mappings

ASD ISM

ASD Information Security Manual: 15 mappings

ASD Essentials

ASD Essentials for enterprise IT: 2 mappings

Mappings show how controls relate across frameworks. They do not imply full equivalence or certification.

Get help with this control

ISO 27001 training

Mindset Cyber runs PECB-accredited ISO/IEC 27001 training that maps directly to the controls in this library.