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Organisational controls
ISO 27001A.5.13

ISO 27001 Annex A 5.13 Labelling of information

What it says

An appropriate set of procedures for information labelling shall be developed and implemented in accordance with the information classification scheme adopted by the organization.

Quoted as published. Everything else on this page is written by Control Stack.

What it means

In plain English

Create and use clear labels to show how sensitive information is, so it is correctly handled.

This control is about putting labels on information to show how sensitive it is. This matters because the labels help people know how to handle the information properly. Without clear labels, sensitive information could be mishandled or exposed, leading to data breaches or privacy violations.

Why it matters

Without classification-based labels, staff and systems may apply the wrong handling and sharing rules, increasing the chance of inadvertent disclosure.

How to implement

  1. The IT manager should develop procedures for labelling information based on its sensitivity.

    They can do this by aligning with the organisation's classification scheme, making sure each piece of information has a label that corresponds to its confidentiality level.

  2. The HR department should train employees on how to use and apply these labels.

    They can conduct workshops to explain the different types of labels and what they mean so that staff members are aware of how to handle information safely.

  3. The office manager should ensure that both physical and digital documents are labelled appropriately.

    They can set up a system to use physical labels like rubber stamps for hard copies and metadata tags for electronic files.

  4. The compliance officer must ensure that exceptions to labelling (like non-confidential information) are documented in the procedures.

    They should also address special cases where labelling may not be possible and outline alternative safeguards.

  5. The IT team should ensure that information systems automatically append the right metadata for digital files, making it easier to handle information according to its sensitivity.

    This includes setting up system rules that apply the correct labels as information is created or modified.

Keep it running

Embed classification labels in documents/emails via templates and auto-tagging; ensure labels and handling instructions are updated immediately after reclassification.

Evidence and audit

  1. Check 1 of 5What an auditor asks for

    Ask for

    Ask for the documented procedure on information labelling.

    Look at

    Check if the procedure aligns with the organisation's classification scheme and covers all formats of information.

    Good evidence

    The procedure is comprehensive, easy to understand, and covers physical and digital labelling with details on exceptions.

  2. Check 2 of 5What an auditor asks for

    Ask for

    Request training records for staff on information labelling.

    Look at

    Verify that all relevant personnel have received training on how to properly label sensitive information.

    Good evidence

    Training records show that all staff have participated, and the content covers the procedures thoroughly.

  3. Check 3 of 5What an auditor asks for

    Ask for

    Ask to see examples of labelled documents, both physical and electronic.

    Look at

    Examine whether the labels are clear, consistent, and in line with the organisation's classification scheme.

    Good evidence

    Documents carry labels that are easy to identify and accurately reflect their sensitivity level.

  4. Check 4 of 5What an auditor asks for

    Ask for

    Request information system settings or policies on metadata tagging.

    Look at

    Ensure that metadata settings enforce the application of classification labels in digital formats.

    Good evidence

    Systems are configured to automatically add appropriate metadata, facilitating correct information management.

  5. Check 5 of 5What an auditor asks for

    Ask for

    Ask for the records of any incidents related to mislabelled information.

    Look at

    Identify causes of mishandling and how they were addressed, if occurred.

    Good evidence

    Incidents are rare, and when they occur, they have been promptly addressed with adjustments in procedures or training.

Mappings

Closest match in ASD Information Security Manual: ISM-0201, Labelling requirements for TOP SECRET conduits, which this control covers in full and more.

ASD ISM

ASD Information Security Manual: 20 mappings

Mappings show how controls relate across frameworks. They do not imply full equivalence or certification.

Get help with this control

ISO 27001 training

Mindset Cyber runs PECB-accredited ISO/IEC 27001 training that maps directly to the controls in this library.