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Organisational controls
ISO 27001A.5.17

ISO 27001 Annex A 5.17 Management of authentication information

What it says

Allocation and management of authentication information shall be controlled by a management process, including advising personnel on appropriate handling of authentication information.

Quoted as published. Everything else on this page is written by Control Stack.

What it means

In plain English

Ensure secure and proper handling of passwords and authentication details.

This control is about making sure passwords and login information are handled safely. If these details get into the wrong hands, it could lead to unauthorised access to important parts of your business, causing data breaches or financial loss.

Why it matters

Poorly managed authentication details can enable unauthorised access, leading to breaches, data theft and financial loss.

How to implement

  1. The IT manager should set up a system to create strong, temporary passwords that are hard to guess.

    Use automatic tools to generate these passwords and ensure each user is given a unique one. Make sure users are prompted to change their passwords after first logging in.

  2. The HR department should instruct new employees on how to manage their passwords safely.

    This includes advising them to never share their passwords and to change them if they believe they've been compromised. Provide clear guidelines as part of the onboarding process.

  3. IT staff should implement secure channels for sharing password information.

    Use encrypted messages or secure apps to transmit passwords, avoiding plain text emails. This aligns with privacy standards like the OAIC regulations.

  4. Systems administrators are responsible for changing default passwords on newly installed software or devices.

    Make this a part of the standard installation checklist to protect against common vulnerabilities.

  5. IT support should maintain a secure log of any changes or events related to passwords.

    Use a recognised password management tool, ensuring the log is kept confidential and accessible only to authorised personnel.

Keep it running

Implement a process to issue, reset and revoke credentials; educate staff on secure handling and require MFA where feasible.

Evidence and audit

  1. Check 1 of 5What an auditor asks for

    Ask for

    Request a demonstration of the password generation tool.

    Good evidence

    The tool consistently generates complex passwords that users must change after the first login.

  2. Check 2 of 5What an auditor asks for

    Ask for

    Obtain the training materials provided to new employees.

    Good evidence

    Materials clearly explain password safety and are part of the new hire training program.

  3. Check 3 of 5What an auditor asks for

    Ask for

    See the communication method used for sending temporary passwords.

    Good evidence

    Passwords are sent through secure, encrypted channels and not through unprotected email.

  4. Check 4 of 5What an auditor asks for

    Ask for

    Request access to the installation checklist for new systems.

    Good evidence

    Default passwords are consistently replaced with strong alternatives immediately after installation.

  5. Check 5 of 5What an auditor asks for

    Ask for

    Review the log of password changes and management events.

    Good evidence

    Logs are comprehensive, securely maintained, and demonstrate a clear record of access and changes.

Mappings

Closest match in ASD Essential Eight: E8-MF-ML3.3, Phishing-resistant multi-factor authentication for data repositories, which this control covers in full and more.

Essential Eight

ASD Essential Eight: 4 mappings

ASD ISM

ASD Information Security Manual: 55 mappings

ASD Essentials

ASD Essentials for enterprise IT: 3 mappings

Mappings show how controls relate across frameworks. They do not imply full equivalence or certification.

Get help with this control

ISO 27001 training

Mindset Cyber runs PECB-accredited ISO/IEC 27001 training that maps directly to the controls in this library.