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People controls
ISO 27001A.6.8

ISO 27001 Annex A 6.8 Mechanisms for reporting security events

What it says

The organization shall provide a mechanism for personnel to report observed or suspected information security events through appropriate channels in a timely manner.

Quoted as published. Everything else on this page is written by Control Stack.

What it means

In plain English

Ensure staff can quickly report security problems through official channels to prevent bigger issues.

This control is about making sure everyone in your organisation knows how to quickly report any security issues they notice. Without a clear way to report problems, a small security issue might go unnoticed and turn into a big, costly disaster.

Why it matters

Without clear reporting channels, staff may not report observed or suspected security events promptly, which delays triage and escalation and increases the likelihood and impact of a breach.

How to implement

  1. The IT manager should establish a simple and accessible system for reporting security events.

    This could be an online form or a dedicated email address that is easy to find and use, ensuring that everyone can report issues quickly.

  2. HR should include a section on reporting information security events in their educational programs for new hires.

    This means creating clear, easy-to-understand training materials that teach employees about what constitutes a security event and how to report it.

  3. The board should support the development of a policy that outlines the company's expectations for reporting security events.

    This involves drafting a document with input from legal and IT departments, ensuring it aligns with Australian regulations like the Privacy Act 1988 and CPS 234.

  4. The office manager should regularly remind staff about the reporting process during team meetings.

    This helps keep the procedure front-of-mind and encourages a culture of openness and responsibility.

  5. The IT team should regularly test and update the reporting process to ensure it remains effective.

    This includes simulating security events to check if the procedure works smoothly and staff know how to react.

Keep it running

Provide simple, well-publicised channels (e.g., hotline, email, portal) with clear triage/escalation steps; confirm receipt, allow anonymous reporting, and run periodic reporting drills.

Evidence and audit

  1. Check 1 of 5What an auditor asks for

    Ask for

    Request the organisation's written procedure for reporting information security events.

    Look at

    Examine the clarity and accessibility of the procedure, making sure it includes clear channels and contacts for reporting.

    Good evidence

    The procedure is easy to understand, widely disseminated among staff, and clearly outlines who to contact in case of security events.

  2. Check 2 of 5What an auditor asks for

    Ask for

    Ask for records of training sessions related to security event reporting.

    Look at

    Check the frequency, attendance, and content of these sessions.

    Good evidence

    Regular training sessions conducted for all employees, with clear records showing high participation and relevant content.

  3. Check 3 of 5What an auditor asks for

    Ask for

    Inquire about any logs or reports of information security events from the past year.

    Look at

    Analyse the reports for completeness and promptness of entries.

    Good evidence

    Consistent record of reports indicating timely recording of events with adequate details.

  4. Check 4 of 5What an auditor asks for

    Ask for

    Request to see communications or reminders sent about the reporting procedure.

    Look at

    Examine how regularly these communications are sent and their content.

    Good evidence

    Frequent reminders using clear language that encourages and directs staff on reporting obligations.

  5. Check 5 of 5What an auditor asks for

    Ask for

    Ask for evidence of testing or review of the event reporting mechanisms.

    Look at

    Review any conducted tests or simulations of the reporting process.

    Good evidence

    Documented tests indicating that the reporting procedure works effectively and any issues are promptly addressed.

Mappings

Closest match in ASD Information Security Manual: ISM-0142, Report cryptographic equipment compromises promptly, which this control covers in full and more.

ISO 42001

ISO/IEC 42001: 2 mappings

  • A.8.3External reportingPartially overlaps
Essential Eight

ASD Essential Eight: 5 mappings

  • E8-RA-ML2.11Report cyber incidents to the CISO promptlyPartially overlaps
ASD ISM

ASD Information Security Manual: 12 mappings

Mappings show how controls relate across frameworks. They do not imply full equivalence or certification.

Get help with this control

ISO 27001 training

Mindset Cyber runs PECB-accredited ISO/IEC 27001 training that maps directly to the controls in this library.