ASD ISM 1019 Develop a denial of service response plan

The IT manager should work with team leads to develop a response plan targeting video conferencing and IP telephony disruptions.

Start by identifying critical communication systems and brainstorming potential issues that could cause downtime, like internet outages or software glitches.

Schedule regular training sessions: The IT team should hold workshops for staff on how to recognise when a service issue might be happening and who to notify.

Use real-world scenarios to practise response steps, ensuring everyone knows their role in the plan.

Create a clear communication protocol: The IT manager needs to set up a notification system that updates all employees when downtime occurs.

This can be achieved by setting up group emails or a messaging platform to provide timely information and updates.

Assign specific roles: Assign team members to handle different tasks during a service outage, ensuring that everyone knows their specific responsibility.

Write down these roles and tasks in a document or shared online folder accessible to the team.

Conduct regular testing: IT staff should perform scheduled simulations to test the response plan's effectiveness.

This can include mock scenarios where services are deliberately disrupted, ensuring the team can respond quickly and make any necessary adjustments to the plan.